Refund Policy – Toronto Skillz
All requests to have a player withdraw from a program must be made in writing clearly stating the player’s name, age, and the reason for the withdrawal. All requests must be emailed, mailed or delivered to the Club. Withdrawal and refund requests will not be handled over the telephone.
Submission of a refund request does not guarantee a refund. Please allow four to six weeks for refund processing. Note that non-attendance does not constitute a notice of withdrawal.
Consideration for refund requests will be given according to the following guidelines:
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‘Act of God’
Description
The program is unable to run for all or a portion due to events outside of the control of the Club.
Outcome
The Club will assess the full program and financial impact prior to issuing response.
Refund is requested between four weeks prior to and the start date of the program.
Description
Written notification received from four weeks before the start of the season or first program session.
Outcome
Receive a refund less a $75 administration fee from the fees paid to date.
Refund is requested within the first two weeks of the program.
Description
Written notification is received up to two weeks after the start of the season or program session.
Outcome
Receive a refund less a $75 administration fee, and additional fees based on the number of weeks into the program or season and the cost of any uniform or equipment provided.
A refund is requested after the first two weeks of the program.
Description
Written notification is received two weeks after the start of the season or program session.
Outcome
No refund or credit will be issued.
The participant cannot be accommodated.
Description
A participant cannot be accommodated due to divisions being full, insufficient enrolment in a program, or other reasons as determined by the Club.
Outcome
A full refund will be made.
Participant is removed.
Description
A participant is removed from the program by the Club due to discipline, breach of Club Policies or other issues.
Outcome
No refund or credit will be issued.
Refund is requested due to medical reasons.
Description
Participant can no longer attend due to medical reasons. Written notification is received. A doctor’s note must accompany the request for withdrawal for a refund to be considered.
Outcome
A pro-rated refund of the club registration fee for any games remaining as of the date the refund request is received, accompanied by a doctor’s note.